We're here to help. Reach out any time or browse the common questions below.
How are inspection tokens used?
Each time you start a new inspection, one token is consumed. Reviewing or exporting past inspections never uses a token.
What happens if I accidentally start an inspection?
Email us right away at 4seasonsinspectionservices@gmail.com and we will help restore your token manually.
Are purchases refundable?
Unused tokens may be eligible for a refund within 14 days of purchase. Contact us and we'll process it promptly.
Is the NSPIRE formula the official HUD REAC formula?
Yes. The app uses the official NSPIRE scoring methodology published by HUD, including the correct sample size table and severity-weighted deductions.
Does the app work offline?
Yes. All inspection data is stored locally on your device. An internet connection is only needed to purchase tokens.
Can I export my inspection results?
Yes. The Score Summary screen includes a Share PDF button that generates a professional report you can email or share via AirDrop.
I lost my tokens after reinstalling — what do I do?
Tokens are stored locally. After reinstalling, tap 'Restore Purchases' on the paywall screen to recover any previously purchased tokens.
What iOS version is required?
NSPIRE Field Calculator requires iOS 16 or later.
Can't find an answer? Email us at 4seasonsinspectionservices@gmail.com and we'll get back to you quickly.